Emergency

Emergency Contacts For Our Clients

In the event, our office is closed and emergency repairs are required, firstly consult your property manager via email or call our after hours contact.

Category	Contact Information
After Hours Contact	Linda Villella: 0407 223 688
Plumbers	Ken Barnes Plumbing: 4226 9188
	Illawarra Hot Water: 4226 4400
	Shayne’s Roofing: 0412 440 325
	Distinct Plumbing: 0402 147 597
Electricians	Ryan from Simms Electrical: 0402 646 135
Locksmith	Lock and Key Services: 1800 962 096
	Mawson Lock Services: 4229 2346
Carpet Cleaner / Water Extractor	Chemdry Excellence: 4295 6380
Emergency Services	Fire Brigade & Police: 000
	SES Flood & Storm Assist: 132 500
	Sydney Water: 132 090
	Gas (AGL Sydney Ltd): 131 909
	Electricity (Energy Australia): 131 388

PLEASE NOTE

Emergency Call-Out Policy

The cost for emergency services is your responsibility unless the issue is determined to be the property owner’s.

To request reimbursement, submit a written request to your property manager with:

• Photographic evidence of the issue
• Reimbursement requests are only considered if the above conditions are met.

For quicker approvals, communicate with your property manager or the after-hours contact.

Special Instructions for Tenants at:

• 62 Harbour Street, Wollongong
• 4 Bank Street, Wollongong
• 14 Auburn Street, Wollongong
• 17 Loftus Street, Wollongong
• 214 Princes Highway, Fairy Meadow

Always contact Illawarra Facilities Management first on 0481 179 443. The building manager’s contact number is displayed on every noticeboard in the complex.